# AI Legal Email Coordinator

- **Industry:** Music & Entertainment
- **Status:** Delivered
- **Key Metric:** ~$45K saved per year vs. staffing the work
- **Tech Stack:** AI/ML, Email API Integration, NLP Classification, TypeScript, React

## Summary

An AI system took over a full-time workload of legal email triage, classifying and routing correspondence 24/7, saving ~$45K/year vs. staffing the work.

## Challenge

Legal emails were piling up across multiple inboxes. A team member was spending 20+ hours a week manually reading threads, deciding what was urgent, figuring out which artist or deal it related to, and chasing follow-ups. Threads got buried. Deadlines got missed. The person doing it was overworked and the process was fragile. If they were out for a week, nothing moved.

## Approach

Built an AI-powered system that syncs every legal thread in real time, classifies urgency and category using AI, matches threads to artists, contracts, and catalog entries automatically, tracks follow-ups with overdue alerts, includes alert fatigue tracking so the system learns which notifications matter, and provides full compose-and-reply from a single dashboard.

## Outcome

System handles what used to take a dedicated coordinator 20+ hours a week. Runs 24/7, never misses a thread, never forgets a follow-up. Client manages legal communications from a single dashboard instead of digging through inboxes. Deployed in under 4 weeks.